Privacy policy
Last updated: November 11, 2026
Off-Grid TV is a service of E Brands, LLC.
This policy covers the Off-Grid TV support line, 855-912-GRID (855-912-4743), the Off-Grid TV Support Texts program, and this help site, offgridtv.southernsky.cloud. In this policy, "we" and "us" mean Off-Grid TV and E Brands, LLC.
Text messaging and your mobile number
We never sell, share, or transfer your mobile number or your text-messaging opt-in data to third parties or affiliates for marketing purposes. Our phone and text-message carriers handle your number only to deliver the messages you asked for.
We text you only after you ask for it on a support call. You can stop at any time: Reply STOP to opt out. See our text message terms and how texting consent works.
What we collect
- When you call us: your phone number, the time of the call, and what you tell us about the problem. Calls may be recorded for quality assurance.
- When you ask for a text: your mobile number, the fact that you said yes, and the date. We keep this as the record of your consent.
- When you use this help site: this site has no accounts, no forms, no cookies, no ads, and no tracking. Our web server keeps standard logs, such as the address your device connects from and the page it asked for, to keep the site running and secure.
How we use it
- To answer your call and fix the problem with your service.
- To send the help guide link you asked for.
- To improve our help guides.
We do not use your information for advertising, and we do not sell it.
Who can see it
Our support team, and the providers that carry our phone calls and text messages, only to deliver them. We may also share information if the law requires it. We never share your mobile number or your text-messaging opt-in data with anyone for marketing.
How long we keep it
We keep call and text records only as long as we need them to support you and to keep a record of consent, or as the law requires.
Your choices
- Stop texts at any time by replying STOP.
- Call us to ask what we have about you, or to ask us to delete it.
Contact us
- Phone: 855-912-GRID (855-912-4743)
- Email: info@southernsky.cloud
- Website: https://offgridtv.southernsky.cloud
Changes
If we change this policy, we will update this page and the date at the top.